Frequently Asked Questions

Can I use a GFCI receptacle on my pellet appliance?

How do I know if an appliance is EPA certified?

Can I vent my pellet appliance using my existing prefabricated chimney?

Can I vent my pellet appliance through a masonry chimney?

How to choose the right size pellet stove?

Why does my 65 series pellet stove shut down with E code when installed in a garage/shop?

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

Where are the fuses located on the 35 and 45 series pellet stove?

Can I burn corn in my pellet appliance?

Why do I get moisture in the hopper of my pellet heater?

Does my heater qualify under the LEED program?

What makes a heater mobile-home approved?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

Does the pellet quality have an impact on the appliance performance?

What type of exhaust system do I need for my pellet stove?

What type of pipe and chimney do I need for my appliance?

My auger does not feed pellets