Frequently Asked Questions

How do I know if an appliance is EPA certified?

How do I reduce the amount of charcoal my heater produces?

Why does the fire go out when I close the loading door?

What makes a heater mobile-home approved?

Why do I have to cure the paint?

Why has the paint turned white and how do I re-paint my heater?

Why is there smoke when I use my heater?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

Do I need an ash drawer?

What type of pipe and chimney do I need for my appliance?

Why does the glass get sooty?