Warranty

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Warranty details

  • Wood stoves and inserts
  • Pellet stoves
  • Wood furnaces
Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

*Picture required.

Description Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions), and plating (defective manufacture*). 5 years 3 years
Removable stainless steel components, burn pot, deflectors, and supports. 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. 1 year 1 year
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, ceramic fibre blankets, ceramic logs*, masonry-like panels* and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A

*Picture required.

Description Parts Labour
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), plating (defective manufacture*), and convector air-mate. 5 years 3 years
Removable stainless steel combustion chamber components, secondary air tubes*, deflectors, and supports. 5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle*, and C-Cast baffle*. 2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and other controls. 1 year 1 year
Optional blower, paint (peeling*), ceramic glass (thermal breakage only*), ceramic fibre blankets, gaskets, insulation, and other options. 1 year N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A

*Picture required.