Frequently Asked Questions

Why is the BTU according to EPA test data smaller than the one advertised?

Can I install an EPA or CSAB415.1-10 certified wood heater on an 8-inch chimney?

How do I know if an appliance is EPA certified?

What is the advantage of installing a wood insert into a masonry fireplace?

How do I reduce the amount of charcoal my heater produces?

Why doesn't my heater produce enough heat?

Can I vent my heater using an existing masonry chimney?

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

Will my insert work in the case of a power failure?

Can I install a liner with a 5-inch or 5.5-inch diameter?

What R value is required for my floor protection and how do I calculate it?

Why does the fire go out when I close the loading door?

Is the smoke produced during the paint curing process harmful?

Does my heater qualify under the LEED program?

What makes a heater mobile-home approved?

Why do I have to cure the paint?

Why has the paint turned white and how do I re-paint my heater?

Why is there smoke when I use my heater?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

What burn time will I get from my wood heater?

What type of pipe and chimney do I need for my appliance?

Why does my wood insert blower not move a lot of air?

Why does the glass get sooty?