Frequently Asked Questions

Why is the BTU according to EPA test data smaller than the one advertised?

How do I know if an appliance is EPA certified?

How do I reduce the amount of charcoal my heater produces?

Why is the efficiency as per the EPA’s test data smaller than the publicized optimum efficiency?

Why does the fire go out when I close the loading door?

Why is there smoke when I use my heater?

Do I need to install a fresh air intake on my wood heater?

Do I need a floor protection under and around my heater?

What burn time will I get from my wood heater?

Why does the glass get sooty?